Refund Policy

1 7-Day Money-Back Guarantee

If you are not happy with Shamil TV, tell us within 7 days of your purchase and we refund 100% of what you paid. No questions asked.

You do not need a reason. You do not need to prove a fault. Ask inside the 7 days and the money goes back.

• The 7 days start on the day your payment is confirmed and your credentials are sent.
• The refund is the full amount you paid for that subscription — not a pro-rata share of the days left.
• Your access ends when the refund is issued.

After day 7 the subscription is non-refundable. That is the whole rule: inside 7 days, everything back; after 7 days, nothing back. We still help with any technical problem for the rest of your subscription — see Section 7.

We offer a free 24-hour trial as well, so you can test your device and connection before you pay anything at all. The trial and the guarantee are separate — using the trial does not use up your 7 days.

2 Free Trial

We offer every new customer a free 24-hour trial — no payment required, no credit card needed. During the trial you can:

• Test all channels and VOD content on your specific device
• Evaluate streaming quality on your internet connection
• Verify that the content available meets your needs
• Ask our support team any questions before committing

The trial is there so you can check your device and your connection before paying. It costs nothing and does not shorten your 7-day guarantee.

3 What Is Covered

Inside the 7 days, any reason counts. You do not have to justify it. The most common ones are:

• You changed your mind
• The service does not work well on your device or connection
• A channel or content you wanted is not in the lineup
• The quality is not what you expected
• You simply do not want to continue

Three things are refunded at any time, inside or outside the 7 days, because in each case you were charged for something you never received:

• Never activated: you paid and credentials were never delivered.
• Billing error: you were charged the wrong amount, or charged twice for the same period.
• Unauthorised payment: the payment was not made by you (subject to investigation).

4 Limits

The guarantee is deliberately simple, and these are the only limits on it:

• After 7 days from purchase — the subscription is non-refundable. This is the main limit and it is firm.
• One guarantee refund per customer every 12 months. It exists so you can try us without risk, not as a way to use the service for a week at a time, repeatedly.
• Accounts terminated for breaching our Terms of Service — credential sharing, unauthorised reselling, or illegal use. The guarantee does not cover an account closed for abuse.
• Reseller credit purchases are not covered — those are business-to-business and are handled under their own agreement.

Nothing else. If you are inside 7 days and none of the above applies, you get your money back.

5 How to Request a Refund

Message our support team on WhatsApp or Telegram and say you want the money-back guarantee. We only need enough to find your payment:

• The contact number or email you subscribed with
• Proof of payment (screenshot or transaction reference)
• Where to send the refund — the same account you paid from

You do not need to explain why. We may ask what went wrong, because it helps us fix it — answering is optional and never a condition of the refund.

We respond within 3 business days.

6 How the Money Is Returned

Refunds go back the same way you paid:

• Bank transfer: 3–7 business days, depending on your bank.
• Cryptocurrency: returned in the same coin, sending back the same amount of that coin we received. Crypto prices move, so we refund the coin, not a converted value — this protects both of us from the rate changing between your payment and the refund. Network fees are deducted from the transfer.

You will get a confirmation once the refund is sent. If it has not arrived within the stated time, contact us and we will trace it.

7 After the 7 Days

Once the guarantee window closes the subscription is non-refundable — but you are not on your own. If something goes wrong later in your subscription, we fix it, and where there has been real disruption we may offer:

• Subscription extension: Additional days added to your subscription to compensate for verified downtime
• Partial credit: A credit applied toward your next renewal

These alternatives may be offered instead of a cash refund at our discretion.

8 Contact Us

To submit a refund request or ask about our policy, please reach our support team directly: